Posted by When Lexmark printer is offline, it points to a network connectivity issue. Due to it, the printer cannot communicate with the computer. This issue is common in both Windows and Mac devices. But it is not difficult to resolve. In this post, we’ll help you address the Lexmark printer offline error effectively.
Why Is Lexmark Printer Offline?
Lexmark printers appear offline due to cable problems, weak network connection, incorrect printer settings, and driver problems. You need to address the following reasons:
- Faulty or loose USB or Ethernet cables
- The printer is not communicating properly over the network
- Hardware failures or network card errors
- The printer is not online or set as default
- A glitch in the Simple Network Management Protocol (SNMP) settings
- Outdated drivers
Fixes for Lexmark Printer Offline
Use these solutions to troubleshoot the offline issue and bring your Lexmark printer back online.
Perform Network Communication Diagnosis
Lexmark recommends that you do some preliminary troubleshooting to fix the network issue disrupting the communication between your printer and computer.
- Verify that the ethernet cable is completely inserted into the printer’s RJ45 ethernet port.
- Verify that there is no damage to the network cable.
- Verify that there is no damage to the network cable connector.
- Verify that the link LED is turned on. If not, try a new access port on the switch, router, wall, or hub, or swap out the network connection.
- Make that other wireless clients are using the same network or SSID if you are using an 802.11b/g/n wireless network adapter to connect to the network.
1. Fix Lexmark Printer Connection Problems
If your Lexmark printer can’t connect wirelessly and shows offline status, restart your printer. Disconnect and reconnect the printer and check for the connection. If the issue prevails, use the following steps:
- Turn off the demo mode. You will find it on the printer’s control panel in the Setup section.
- Connect the printer to the Wi-Fi manually. Press the wrench button on the printer.
- Click the right arrow to get to the Network/Ports option.
- Select Wireless and confirm it.
- Press the right arrow again. You will see the Wireless Setup displaying.
- Choose your network enter its password, and your Lexmark printer will connect.
2. Check Whether Your Printer Is ‘Ready’
Lexmark printer shows an offline status if it is not in a Ready state. Go to Settings followed by Bluetooth & Devices to check this. Find the printer see its status. It should be Ready and not Idle. If this doesn’t help, reinstall your printing device. Simply remove it and add the printer again.
Additionally, check the internal parts of your printer. The cartridges should be properly in place. There should not be any bits and pieces of paper inside the printer.
3. Update Lexmark Printer Drivers
The printer drivers should be updated to ensure hassle-free printing, Use the Lexmark Universal Print Driver for this process.
- Visit the Lexmark support website and download the latest version of the Universal Print Driver suitable for your operating system.
- Run the downloaded installer and follow the prompts to install the driver.
- Once installed, you can configure the driver to automatically detect your printer model or manually select it from the Printer Properties dialog.
4. Resolve 900 Firmware Error
The 900 firmware error occurs when the printer cannot print even though getting information about the printing job. It happens either because of a network connectivity issue or a hardware problem. To fix it, use the following techniques:
- Check if the internet connection is proper. Restart your router if it’s slow.
- Check Lexmark printer’s firmware. If it’s below P128 level, go to support.lexmark.com and download the latest firmware updates.
- Restart your printer and PC after downloading the firmware.
- After that, check if the error shows. If so, contact Lexmark printer technical support.
5. Restart Print Spooler Service
The print spooler service takes care of the communication between the printer and PC. Use these steps to restart it.
- Open Task Manager.
- Go to Services.
- Scroll down to find the Spooler service and right-click it.
- Choose Restart. If it’s stopped, you can start it by clicking Start.
Conclusion
The resolutions above will help you troubleshoot the Lexmark printer offline problem. You will also find out how to use it for the desired performance. If the problem persists after using these solutions, contact Lexmark Printer Support.
Frequently Asked Questions
There is no dedicated Reset button on any Lexmark printer. To reset it, select Settings and then Device. Select Restore Factory Defaults followed by Restore all settings.
2. Why is my printer offline even though it is on?
It can be due to disconnected wire or a paper jam causing a tryerror. It might, however, also be a sign of a driver or software issue. If your printer’s offline status is due to old age or a lack of updates, you will need to troubleshoot it.
3. How do I reset the maintenance counter of my Lexmark printer?
On the printer’s home screen, choose Settings and then Device. Touch Maintenance. Then select Configuration, Menu, and then Supply Usage And Counters. Finally, hit Reset Maintenance Counter.
4. How to change Lexmark printer from offline to online?
Press the Start/Stop button on the Lexmark printer to make it come online. If the Ready light shows, your printer is online.