Posted by Experiencing a Ricoh printer offline status can disrupt workflow and productivity. It arises due to communication problems between the printer and the computer. In this blog, we’ll break down the common causes and solutions for this issue and help you get your Ricoh printer back online.
Reasons for Ricoh Printer Offline
Ricoh printer shows offline because of issues with print settings, print queue, connectivity problems, and software issues. Here are the reasons for this error:
- Overloaded print queue
- Incorrect print settings
- Incorrect drivers
- Weak signal strength
- The Ricoh printer is not connected to the computer properly
How to Bring Ricoh Printer Online?
To bring an offline Ricoh printer online, check printer settings and connection with the PC. Also, restart both the devices. Ensure that the drivers are fully updated. Use these key steps to fix the Ricoh printer offline issue on Windows systems.
1. Overloaded Print Queue
An accumulation of pending print jobs can cause the printer to appear offline. To clear the print queue, use these steps:
- Open the “Control Panel” from the Start menu.
- Select “Devices and Printers.”
- Right-click your Ricoh printer and choose “See what’s printing.”
- Cancel all print jobs.
- This action resets the printer’s status.
2. Incorrect Printer Settings
Your Ricoh printer may be set to offline mode or have paused print tasks. Adjust the settings as follows:
- Open the “Control Panel.”
- Select “Devices and Printers.”
- Right-click your Ricoh printer and choose “See what’s printing.”
- Click on the “Printer” menu.
- Now, ensure that “Use Printer Offline” is unchecked.
3. Outdated or Incorrect Drivers
Drivers facilitate communication between your computer and printer. Outdated or incorrect drivers can lead to offline issues. Use these steps to update your drivers:
- Visit the official Ricoh website.
- Navigate to “Support and Downloads.”
- Select your Ricoh printer model.
- Download and install the latest drivers.
- If you want to use your PC’s settings, go to the Control Panel.
- Choose ”Update and Security.”
- Tap ”Windows update.”
- Choose the printer driver and click “Update and install.”
4. Fix the Weak Wireless Signal
Printing will not start if the strength of the wireless signal is poor. Ricoh recommends visiting ”System Settings,” which is under ”Interface Settings,” and selecting ”Wireless LAN.” Press the ”Wireless LAN Signal” option to check the signal status. If the signal quality is bad, move the machine to a place where the radio waves can pass. Alternatively, remove objects that might disrupt the signal. You can also check the signal status when using wireless LAN in the infrastructure mode.
5. Restart Print Spooler
If the offline problem prevails, reboot the print spooler service, which acts as a bridge between the printer and the PC.
- From the Windows Start menu, select ”Windows Administrative Tools.” It is in the app list.
- Select ”Services.”
- Right-click the Print Spooler and tap ”Properties.”
- Move to the General tab, next to ”Startup type.”
- Check that ”Automatic” is selected.
- If the service is not running, click ”Start” under the Service status.
- Ensure that the right Ricoh printer is set as the default printing machine.
- The default printer has a checkmark beside it.
6. Reset Ricoh Printer
If your Ricoh printer is offline due to a power connection problem, reset it.
Connect the power cord to the printer properly.
- Press the Power button. It will turn on the printer.
- With the printer switched on, disconnect the power cord from the back of your printer.
- Unplug the power cord from its source.
- Wait for 15 seconds.
- Plug the power cord into the wall outlet.
- Reconnect the power cord to the rear of your printer.
- If the printer does not switch on, press the Power button.
- Test the printer with a print command.
Concluding Words
The Ricoh printer offline issue is quite annoying. It wastes time, especially when you don’t know how to do the right troubleshooting. The solutions in this post will help bring Ricoh printer back online so you can resume printing. If the error persists, connect with the Ricoh Printer support team.
Frequently Asked Questions
1. How to bring the Ricoh printer online in Windows 11?
Ensure that your printer is set to the default and is not offline. It should be connected to the same Wi-Fi network as your PC. Reinstall the drivers and find the latest ones from the official Ricoh support website.
2. How do I bring the Ricoh printer online to Mac?
Re-add the printer using the System Preferences menu. Add the printer using the correct IP address. Close System Preferences and give a print command.
3. How do I connect the Ricoh printer to Wi-Fi?
Turn on the Ricoh printer. Connect the computer to the Ricoh printer using a USB cable, a Wi-Fi router, or the Soft AP. If the Wi-Fi setting has been set up, you can also connect the PC to the printer via a Wi-Fi router.